Refund policy

We want Mimloo to feel easy, and that includes when plans change. This page covers merch, café orders, classes, and memberships. Questions? Email hello@mimloo.com, call or WhatsApp (914) 410-6966, or ask us at the counter.

Classes

Cancelling your booking. You can cancel by website, phone, or WhatsApp. If you cancel at least 24 hours before class starts, you get a full class credit. If you cancel later than that or don't show up, you won't get a refund or credit.

Class credits can be used for any class and never expire. They have no cash value, but they can also be exchanged for café credit. Simply ask our baristas and they'll know what to do.

Members' included classes follow the same 24-hour rule. If you cancel late or don't show up for your free daily class, we'll charge the regular class price to your account.

If we cancel a class (because of instructor illness, weather, or low enrollment), you'll get a full refund to your original payment method. You can also choose a class credit instead. Members' included classes are simply released.

Waitlist. If a spot opens and you're automatically enrolled, you'll get a text. The 24-hour cancellation window starts from the moment you're enrolled. If you're enrolled less than 24 hours before class, you have 2 hours to cancel without being charged.

Family Membership

Monthly membership ($450/month) renews automatically each month until you cancel. You can cancel anytime from your account, by email, by phone, or at the counter. Your cancellation takes effect at the end of your current billing period. You keep full access until then, and you won't be charged again. We don't refund partial months.

Annual membership ($4,500/year) is prepaid. You can cancel within 14 days of purchase for a full refund if you haven't used the membership yet. After that, annual memberships are non-refundable. If your annual plan is set to renew, we'll remind you 30 days before it does.

Summer Freeze. You can pause your membership for up to 1 month between June and August and won't be billed while it's paused. To freeze, let us know at least 7 days before your next billing date.

Welcome gift, guest passes, and discounts are yours to keep if you cancel. Unused guest passes don't carry over and have no cash value.

Moving or medical reasons? Get in touch. We'll always try to be fair.

Café food & drinks

We can't take returns on food and drinks. If something isn't right with your order, tell us while you're here and we'll remake it or refund it.

Merch (online and in-store)

You have 30 days after you receive an item to request a return. Items must be unused, in their original condition and packaging with tags, and you'll need your receipt or order number.

To start a return, email hello@mimloo.com. Once we approve it, we'll send a shipping label and instructions. You're also welcome to drop it off at the café: 21-46 44th Drive, Long Island City, NY 11101. We can't accept items sent back without an approved return.

We can't accept returns on sale items, gift cards, personalized items, or personal care products.

Damaged, defective, or wrong item? Contact us right away and we'll make it right.

Exchanges: return the original item, then place a new order once your return is approved.

Refund timing

Once we approve a refund, it goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it's been more than 15 business days since approval, email us.