Cancellation policy

Family Membership

Mimloo Family Memberships are recurring purchases. By purchasing a membership, you authorize us to charge your payment method at the price and frequency you selected until you cancel.

Monthly memberships renew automatically each month. You can cancel anytime by going to the My Profile section of your account, emailing hello@mimloo.com, calling or WhatsApping (914) 410-6966, or asking us at the counter. Your cancellation takes effect at the end of your current billing period. You keep full access until then, and you won't be charged again. Partial months aren't refunded.

Annual memberships are prepaid for 12 months. We'll email you 30 days before any annual renewal.

Summer Freeze lets you pause billing for 1 month between June and August. Let us know at least 7 days before your next billing date.

Classes

Class bookings can be cancelled up to 24 hours before start time for a full credit. For full details, including member bookings and classes we cancel, see our Refund Policy.